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The
abundant skilled manpower has made India a target
destination for multinationals to back end their
operations in India. India ranks high in areas such
as qualifications, capabilities, quality of work,
linguistic capabilities and work ethics, and thus
is ahead of competitors such as China, Philippines,
Ireland, Australia, Canada etc. Indian companies
have unique capabilities and systems to set, measure
and monitor quality targets.
In specific BPO categories, Indian
centers have achieved higher productivity levels-for
example, the number of transactions per hour for
back office processing, than their Western counterparts.
Also, India is able to offer a 24x7 service and
reduction in turnaround times by leveraging time
zone differences. India's unique geographic positioning
makes this possible. Many state governments in
India are offering incentives and infrastructure
to set up IT enabled services.
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Government
policy
The Government of India has recognized the potential
of IT-enabled services and has taken positive steps
by providing numerous incentives.
IT is one of the Government of India's top five
priorities.
The National IT Task Force submitted its 108-point
Action Plan to promote IT in the country. The Government
of India has approved the plan and is in the process
of implementing it.
A separate Ministry of Information Technology was
set up to expedite swift approval and implementation
of IT projects and to streamline the regulatory
process.
Information Technology Act 2000: The Information
Technology Bill that was passed in the Indian Parliament
in May 2000, has now been notified as the IT Act
2000. The IT Bill brings E-commerce within the purview
of law and accords stringent punishments to "cyber
criminals". With this, India joins a select
band of 12 nations that have cyber laws.
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Regulatory
Enablers
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100% foreign ownership permitted in IT Enabled Services
industry unlike other sectors where foreign ownership
is restricted.
Software Technology Parks (STPs) established.
To provide ready to plug IT infrastructure and telecom
facilities.
Single window clearance for all regulatory compliance
issues. |
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